Returns & Cancellation
We don't accept Any Returns & cancellations But please contact me if you have any problems with your order. Each custom order is designed and built to your specification with unique features chosen by our customers upon placing their orders. We allow a 72hr grace period to cancel or alter your order. After that allotted time we have begun production and can not accept any cancellations or alterations, and will not be providing any refunds. Please be sure of your specifications prior to placing your order. We greatly appreciate your understanding on this matter and look forward to creating a design just for you.
What You Need To Know
The Fine Rustic’s items are made to not made to be perfect. Although we try our best to give you great quality and craftsmanship, we are still learning every single day!
Please read each item description carefully and convo with me if you have any questions about a particular piece or you want a unit to be darker or lighter in color.
We can hand-select the wood to accommodate a need to match a room or other furniture.
BUT you must communicate that within 24 hours from the time of purchase. This is your responsibility. Custom orders are most definitely welcome! Please contact us with your personal request!
All rights reserved
The Fine Rustic, LLC
As we have grown, we have begun shipping our orders ourselves. Wrapped up by us, put in our vans, and delivered by one of our craftsmen! It's fully assembled. Although we try to ship everything ourselves, there are several we just cannot. We will have our drivers contact you to set up a drop-off time. Just help them unload. Work with us and we will do our very best!
This is a real wood item, and real wood items need to be taken care of!
You need to have a HUMIDIFIER (especially if you live in the north) No humidity is terrible for these pieces and if you can’t maintain your moisture levels in your home, your item will most likely shrink and crack.
We aren’t responsible for that obviously. And if you get a breadboard table, there is a lot more stress on those tables, so make sure humidity is present and consistent!
Most wet things are ok (to a point) and are careful with hot things of course!
The Fine Rustic, LLC
We will accept payment via Etsy, Apple pay, Square, Paypal, Paypal Credit or Venmo. Please ask for more details to save on your purchase!
Prior to Purchase
Once we create your order, you are responsible for reviewing your details prior to purchase. Once the order is purchased, we refer directly back to the order form to create your order, and we will not be held responsible for changes made after your order, if not communicated.
is the buyer's responsibility to review their order and make any necessary changes. Changes after the order have been started or completed are subject to time delays and fees.
Cancellations of hardwood orders can be made up until three days after the order date. Otherwise, your wood has been milled and started, and we will charge you for product and production time.
By purchasing your order, you agree to these