Frequently Asked Questions

 Yes, we do! Please complete the form on our Custom page.

Our furniture is made out of birch, oak, walnut and solid natural pine, BITOOLS Metal hardware.

Each item is hand made and shipped fully assembled for a rate directly of $350. If shipping cost exceeds $350 then we will let you know during or prior to your order. We are located in Jacksonville, FL and $350 usually covers 400-600 miles.

Delivery includes standard curbside delivery to most parts of the US. Drivers are only required to deliver to your curbside. It is always best to have help when item is delivered. If there will be no help available, let us know during your order and we will have a team go to the location for an additional charge. 

International Orders – We will contact you about additional shipping costs.

**Additional charges for Hawaii, Alaska and International orders.

We accept an interest-free payment plan. 

You can make up to 4 separate payments. Final payment due before delivery. 

Just a reminder Etsy shop automatically charges extra fees when purchasing through them. The buyer and the seller will each be charged an additional %10 at checkout. 

Due to this reason, we have created our own system at thefinerustic.com which saves up to $200 on the kennels. 

We are proud to be the first to develop and design the turned wooden Baluster leg style of dog kennels.

The Fine Rustic's official brand products come with a Guaranteed Mark of Value with silver steel plates as an official Artist mark that will gain value over time. We build these pieces with the idea that they will be passed down to children and grandchildren.

 We currently hold a USPTO Patent Pending and we reserve the right to enforce for similar designs that infringe on our patent by copying our signature Baluster kennel design.

If you are not sure if a design is infringing please contact us. Also, if you see another entity replicating our design please let us know so we can address them.